Terms & Conditions

You agree to be bound to the following terms and conditions once you place an order or orders with us. When you order goods from us, we will treat it as an offer by you to purchase the goods and acceptance of both our terms and conditions and privacy policy in their entirety. You must be 18 or over to order goods from us.

Measurements

Where clients own measurements are used to make Made to Measure items it is most important that the measurements provided are accurate at point of order. Please follow the measuring instructions or contact us before confirming your order. Should it turn out that we were supplied incorrect measurements we will, wherever possible alter the goods to the correct size but the client will be invoiced for any additional cost.  With some type of fabrics or headings this may not be possible. We will not be liable for any problems arising from incorrect measurements supplied to us. Whilst we make every effort to supply the goods exactly to the measurements supplied by you, please note that due to atmospheric conditions, shrinkage, fabric composition and pattern matching there may be a slight variation in the finished product. Weaves, fabrics with pile such as velvets, bonded and Natural fabrics in particular can be more susceptible to movement and pile drag.  Please allow for up to a 5% variation.

When making Double or Triple Pinch pleat headings where ever possible any seam will be incorporated within a Pleat but this can not be guaranteed. As a general rule we allow at least twice the pole or track width when calculating the amount of curtain widths. Our curtains are designed to close comfortably with a certain amount of ease. 

Fabrics

Every care has been taken to ensure descriptions are as accurate as possible. Whilst every effort has been made to reproduce the colour of fabrics online these may not be 100% accurate, so if in doubt please click here to request a sample pack of up to 10 items. A cutting is intended as a representation of the fabric but it may not be an exact match to the current stock as there may be slight variances between batches. If a precise match is required please request a stock sample for approval prior to ordering. A stock sample is a cutting that has been takenfrom stock. For more technical information on Fabrics and Wallpapers please click here

Please note that is the customers responsibility to ensure that all measurements, fabric choice, colour and product codes are correct at point of order.  Once received please examine fabric in its entirety for any flaws. Report any flaws or faults immediately, please take photos as this will speed the process up. Never cut the fabric until completely sure it is acceptable: Check pattern,  colourway and quantity . Any discrepancy must be notified within 48 hours of receipt if possible . In any event, no consideration will be given to defects not reported within 28 days.  We regret that once cloth has been cut the relevant manufacturer will decline  to replace or refund any faulty fabric.