Returns Policy

Re-saleable items (that have not been specifically ordered for a client or cut to length) such as certain Tassel Tie Backs, curtain hooks etc may be returned and a full refund ( less the delivery charge ) will be given,  provided they are in a perfect condition. It is the buyers responsibility to pay the return postage and ensure that the package is safely returned. Please inform us in writing within 7 working days of receipt of the item. For Returns details of our stocked items such as Giftware please click here.

FABRICS & WALLPAPERS

One received please check the quantity of fabric to make sure there is not  a shortfall or any Fault. In line with the Industry Standard Fabric is occasionally dispatched from the Fabric Manufacturer with known faults . These are clearly marked with a plastic barb and extra fabric is included to accommodate the fault. Textiles by the nature of the weaving or printing process are rarely 100% perfect. Fabric should ideally be checked within 24 hours and no longer than 28 days. Please notify us of any faults or problems as soon as noticed where we will do our upmost to resolve any problem as swiftly as posable.Please take photographs of any faults and measurements of the location of them as these greatly help the speed in which problems can be solved. Options offered can vary between a full replacement of fabric, a partial replacement of the shortfall or a full refund depending on the circumstance and Manufacturers discretion. Fabrics should NEVER be cut until the person handling them is satisfied that the fabric is acceptable .

Wallpaper orders, once received please Inspect the batch numbers to ensure that they are the same.we recommend that the paste used is the one recommended by the manufacturer. The person hanging the wallpaper should hang 2/3 drops and then inspect fir any problems, shading or faults. If any are noticed no further wallpaper should be hung and the problem should be reported to us immediately.. No  costs can be allowed for goods hung in excess of the faulty roll . Please read the advice labels included with every  roll of wallpaper and retain the for  future reference . 

Returns of cut length fabric and wallpaper orders due to change of mind or excess amounts ordered are not normally possible if the fabric length is less than 5 metres or if the quantity of wallpaper is less than 5 rolls. Fabric companies do impose a restocking fee which is typically 25%/30% of the order value and this would be deducted from any refund given to you. This comes down to the Manufacturer concerned.  All costs and responsibilities relating to postage for returns are the buyers responsibility. Please make sure that whoever estimates quantitie for you is aware of these T&Cs and they are proficient in doing so. We generally advise using a professional tradesperson when hanging Wallpaper.  Also governed by these terms and conditions are the complete range  Branded Cushions and throws. We would need to be informed in writing within 7 working days of receipt of the item.

Return of Cushions & Throws

All our Branded Cushions and Zinc TextileThrows , ( Zinc Textiles, Black Edition, Villa Nova, Kirkby Design, Designers Guild, Jab, Clarke & Clarke, Ashley Wilde, &  Kai cushions ) are specifically ordered for a clients requirements and not classed as re-saleable. These may not be returned for a full refund unless found to be faulty. However, In some circumstances depending on each individual manufacturers policy , they may be returned subject to the manufacturers re-stocking fee which is usually 20/25% of their value and the client will also be responsiblefor the return delivery charge. We strongly recommend our clients not to purchase any cushions unless they have receved a sample of their chosen fabric and they are satisfied the cushions are suitible for their requirements.

We strongly advice that fabric samples are requested before ordering any branded cushions

VILLA NOVA & ROMO RUG RETURNS POLICY

All returns must be notified to us within 7 days of receipt of your order quoting your name and order details and reason for return.

Any custom size rug or bespoke design is non-returnable.

The rug must returned to Romo Head Office within 14 days unless otherwise agreed.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Once a return is agreed Romo will arrange to uplift the rug and it will be turned to Romo Head Office for inspection. Providing it is returned in a resealable condition they will refund the cost of the rug less 5% of the purchase price if returned within 7 working days and less 10% if returned within 14 days. Returns after that time will not be considered . 

Shades Interiors

12 Huron Close

Fernleigh Lodge 

Heath Hayes,

Cannock,

Staffordshire.

WS11 7YL

We will provide you with a readable copy of the personal data which we keep about you within 7 days. You may challenge the data that we hold about you and, where appropriate, you may have the data erased or amended.

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Info

12 Huron Close
Heath Hayes, Cannock, Staffordshire. WS11 7YL

www.shadesinteriors.co.uk

01543275426